External User Login

• First time login

1. User chooses a forgotten password question

2. Choose application

 

External User Login

1. User enters email address used to sign-up in the Username field
2. User enters password in the Password field

3.

3. User prompted with selected multi-factor option:

• Okta Verify App
• Google Authenticator App
• SMS Authentication
• Security Question

External User Login – Security Question

Password Reset

• There is a ‘Forgot password?’ link which appears when the user clicks the ‘Need help signing in?’ link on the OKTA login widget

• Clicking this link changes the login widget to prompt for their email address with a ‘Reset via Email’ button.

• User will receive a UMG branded OKTA password reset email

• User clicks on the link in the email to go to a email reset page

• Once the user has reset their password successfully they are routed through to a generic UMG app dashboard in OKTA (not GR4O specific). Clicking on the ‘GR4O – OpenId’ icon on this page routes them back to their default GR4O platform workspace